The Whisky World is committed to maintaining the security and confidentiality of your personal and corporate information. With this as our priority, we have established Privacy Principles which govern our use of customer information.
The Whisky World does not sell, share or distribute Customer Information to any third-party organization or company without prior consent from the customer.
The Whisky World is responsible for maintaining and protecting customer information under its control.
The purposes for which customer information is collected shall be identified before or at the time the information is collected.
Both knowledge and consent of the customer are required for the collection, use or disclosure of customer information, except where required or permitted by law.
The customer information collected is limited to necessary details only, and used solely for the purposes identified by The Whisky World.
Limiting Use, Disclosure & Retention
Customer information may only be used or disclosed for the purpose/s for which it was collected unless the customer has otherwise consented, or when it is required/permitted by law. Customer information may only be retained for the period of time required to fulfill the purpose for which it was collected, typically to process the order and related activity.
Safeguarding Customer Information
Customer information is protected by security safeguards that are appropriate to the sensitivity level of the information.
The Whisky World is required to make information available to customers concerning the policies and practices that apply to the management of their information.
Upon request, a customer shall be informed of the existence, use and disclosure of their information and be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate.
Handling Customer Comments, Complaints & Suggestions
Customers may direct any questions or inquiries with respect to the privacy principles outlined above or about our practices by contacting the designated person accountable for privacy at The Whisky World.
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By placing an order with your credit card, cheque or cash you authorise us to act on your behalf in processing and shipping your order, including engaging in a common carrier to deliver your order under the terms of sale.
ENGLISH LAW STATES THAT WINES AND SPIRITS MAY ONLY BE SOLD TO PERSONS WHO ARE AT LEAST 18 YEARS OLD. IN SCOTLAND, THIS AGE IS 21. THE PERSON TO WHOM DELIVERY IS TO BE MADE MUST BE ABOVE THE REQUIRED AGE.
An appropriate adult must be available to sign for the packages and the courier may ask for proof of identification to confirm the receiver’s age. Due to our policy of not shipping to minors, if we suspect an infringement, WE RESERVE THE RIGHT TO CANCEL ANY ORDER WITHOUT ANY EXPLANATION.